Rogue online casinos seem to be everywhere! But what are they?
“Rogue casino” is a term describing an online casino that for whatever reason does not conform to normal, proper online casino behavior.
A good and frequent example is an online casino not paying out the money you won or deposited. The problem starts when you request a withdrawal. Then any excuse under the sun is given for them not being able to fulfil your request.
The usual excuse is that they do not have your withdrawal details, even though you have sent it to them dozens of times. Other excuses include that they have “administrative” or “system” problems or that they have already sent out the cheque and it was probably lost in the post.
I have even heard the excuse that they recently had to pay out a big jackpot, which impacted their cash flow and therefore they will only be able to honour the withdrawal request at the end of the month! Unbelievable! Do you really want to play at a casino (online or offline) that has cash flow problems?
Now sometimes even good casinos can encounter some of the problems mentioned above. The telling difference is how they have dealt with it. They correct it quickly and with a minimum of fuss.
Believe it or not, there are hundreds of these rogue casinos on the internet today. And they seem to be multiplying.
What does this mean for you, the casino visitor?
Well, simply that you have to do your research before choosing an online casino. After all, you would not deposit your money at a bank before checking out the bank first.
So how do you find out if an online casino is reputable?
*1. Check out the casino’s website. Read all of it, especially the terms and conditions. You do not want to be surprised later with an obscure condition about paying out!
Remember, if the website appears unprofessional, it is usually a good indication that the company behind it is as well.
*2. Contact the casino. Email their customer support with a query or problem. Good casinos answer back within 24 hours and will bend over backwards to solve your problem.
These are the casinos you want to play at. At least now you know that when you have a real problem, it will be resolved quickly and without any hitches.
*3. Ask people. If you know anybody that plays at a casino you are interested in, ask them about it!
The better casinos know that the best type of marketing is by word of mouth. Therefore they do everything in their power to make sure that all their visitors enjoy a good experience at the casino.